Staying at Australia’s newest private mental health hospital

Private health insurance is recommended and a referral from your psychiatrist or general practitioner is required.

We accept patients with private health insurance, DVA, WorkCover and uninsured self-funded patients.

For all enquiries about accessing services at The Toowoomba Clinic, please contact our team.

Contact

The Toowoomba Clinic prides itself on our meal service to meet the nutritional needs of our patients.

All meals are prepared onsite in our clinic kitchen and we encourage patients to eat breakfast, morning tea, lunch, afternoon tea, dinner and supper in our dining room.

The café hours are:
Monday to Friday: 7:30am - 4:30pm
Saturday and Sunday: 9:00am - 6.00pm

If you bring food into the Clinic, it must be in accordance with our strict infection control guidelines for food safety. All food that needs refrigeration must be labelled with the patient’s name, date and time and provided to our hotel services staff. All potentially hazardous food items must be consumed within 24 hours, or it will be discarded daily at 9:00am.

Medications

Please bring with you all your current regular medications (medications must be in their original packaging). All medication (prescription, over-the counter and complementary) that you bring to the Clinic must be given to the nursing staff on arrival.

Please advise staff of any allergies or adverse reactions you may have to medication.

Clothes

• Comfortable and appropriate day wear for at least one week, including long pants and plain tops (short sleeved and long sleeved) to wear inside the Clinic.
• Comfortable t-shirts, sports pants and sports shoes for sports activities and light exercise.
• Supportive, flat, non-slip slippers or light shoes to wear inside the Clinic (shoes must be worn outside your room).
• Pyjamas.
• Dressing gown to suitably cover legs and arms (if pyjamas aren’t long sleeved with long pants).
• Ample underwear.

Toiletries

• Skin products (including hand soaps, bodywash and moisturiser).
• Personal hygiene products (deodorant, toothbrush, toothpaste) and sanitary items.
• Hair products (including shampoo and conditioner, brush and comb).

Please note that objects that have the potential to be harmful (shaving items) will be taken off you and kept in the nursing station for safe keeping and given back to you to use only when needed. Clean towels, face washers will be provided.

All bedding is provided, however you may wish to bring in a doona/duvet, blanket or rug for your bed (to feel more ‘at home’).

Other personal items are welcome, including:

• Sunscreen, hat and sunglasses.
• Water bottle.
• Laptop/phone as you can use the Clinic Wi-Fi.
• Prescriptions.
• Walking and hearing aids.
• Glasses.
• Appropriate photographs & small ornaments to feel more at home.
• Quiet activities & hobbies items, such as craft & art supplies (e.g. sketch pad, colouring books and pencils), book(s), yoga mats, games (e.g. crossword puzzles), music devices with earphones, and appropriate DVDs to watch in the lounge room (please note you will have a television in your room).

• Items in plastic bags/plastic bags.
• Sharp objects of any kind  or harmful items.
• Weapons.
• Valuable items e.g. jewellery.
• Alcohol and illicit drugs.

No alcohol or illicit drugs are to be brought into The Toowoomba Clinic or consumed at any time whilst you are a patient. Non-adherence to this policy may result in your immediate discharge.

Objects that have the potential to be harmful (for example, shaving items) will be taken off you and kept in the nursing station for safe keeping and given back to you to use only when needed.

The Toowoomba Clinic expects you to:

• Have read the Patient Information Booklet so that you are informed regarding the Clinic policies relevant to your inpatient stay.
• Arrive for admission on time. If you are likely to be running late or need to change your admission date or time, please contact us in advance so that we can accommodate you.
• Have a blood alcohol (breathalyser) level under 0.1. If you blow over this limit, you will be asked to go home and an alternative admission date will be organised with you.
• Comply with the Code of Conduct. This will be discussed with you at time of admission.
• Engage with a minimum of three hours of therapy per day during your inpatient stay. This is compulsory as a condition of admission to The Toowoomba Clinic.
• Not drive during your admission.
• Raise any concerns you have with nursing staff so that we can promptly address these.

Please check in at Reception in the main foyer. You will be required to present your:

• ‍Medicare card.
• Pensioner Concession Card / Health Care Card.
• Private health insurance card showing your membership number and details.
• Drivers licence.
• Method for settling your account (i.e. credit card – note we do not accept Diners or American Express cards).

We strongly recommend that you have a friend or family member transport you for admission. As driving is not allowed during admission, we would prefer you do not bring your car and park it at the clinic. If your circumstances mean it is unavoidable that you drive your car to the clinic, then you must surrender your car keys for safe keeping with nursing staff.

Facilities are provided for those with disabilities such as handrails. Should you have any disabilities please advise prior to admission.

A carer or family member is most welcome to accompany you upon admission.

Your treating psychiatrist will develop a discharge plan with you from the point of admission. This will include arrangements for ongoing treatment and care after you leave the Clinic. Wherever possible, patients, family and carers are encouraged to be involved in this process.

The Toowoomba Clinic provides continued support and therapy following discharge. The following services will make a valuable contribution to your ongoing recovery:

The Toowoomba Clinic Day Program
The programs available will assist you in prevention of relapse. The Toowoomba clinic offers a range of group programs to assist, support and develop specific life skills that can improve your level of well being including drug and alcohol dependency.

Carers Support Service
Families, friends and carers play a vital role in supporting people with mental health issues.  The Toowoomba Clinic employs a carer representative who is available to assist you as required.

Community Outreach
Your discharge plan may include provision of follow-up appointments at home to support you to transition home from the Clinic. Experienced mental health professionals may visit patients in their own home or community upon discharge from the Clinic setting.

The Toowoomba Clinic supports the Private Patients’ Hospital Charter.

Click below to view the Charter PDF at www.health.gov.au.

Private Patients’ Hospital Charter

Click below to download/view the Patient Handbook.

Patient Handbook